Refund Policy

Westside Flowers Refund and Return Policy Summary

Cancellation Policy
– 24-hour notice: Amend or cancel orders at least 24 hours before delivery.
– Administration fee: 10% of total order value for cancellations within 24 hours of delivery.
– Credit note: Provided for future use if order is cancelled after preparation but before delivery.

Refund Policy
– Non-refundable items: Discounted flowers and arrangements are final sale.
– No returns: Due to perishable nature of products, no returns or refunds for change of mind or design preference.

Special Considerations
– Unique orders: Each arrangement is unique, and concerns will be investigated on a case-by-case basis.
– Contact us: Email info@westsideflowers.com.au with concerns, providing photos and purchase details.

Delivery Errors and Redelivery
– Correct delivery details: Ensure accuracy to avoid additional delivery fees.
– Redelivery fees: May be charged for incorrect delivery information.

Order Alterations or Cancellations After Delivery
– No cancellations: Orders cannot be cancelled or altered after delivery.

If you have any concerns or questions about your order, it’s best to contact Westside Flowers directly to discuss possible resolutions.